Refund and Returns Policy

This Return & Refund Policy applies to all purchases made on our website. By placing an order, you agree to the terms below.

1. Return Eligibility
   Items may be returned within 30 calendar days after you receive your package.
   All returned items must be unused, unwashed, and kept in original condition with intact packaging.
2. Return Process
   Please contact our customer support first to request a return authorization before sending back items.
   Our team will send you further return instructions via email.
3. Processing Time
   Once we receive and inspect your returned items, we will process your request within 7 business days.
4. Refund Details
   Approved refunds will be issued to your original payment method.
   Please allow additional time for your payment provider to post the refund to your account.
5. Non-Returnable Items
   Customized, clearance or final sale items are not eligible for return or refund.
6. Contact Information
   If you have any questions about returns or refunds, please reach out to us:
   Email: support@kytoydoll.us
   Address: 2nd Floor, Building 6, Jiuyangyuan, No.3 Shuguang West Road, Xihu Street, Hanjiang District, Yangzhou, Jiangsu, China